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18 Apr 2024 • Blog, Practice Management

Mixing things up in practice

Dentist and owner of Abbey House Dental, Amit Jilka, explains how he makes things work in a mixed practice. I began my career as a predominantly NHS dentist. Then I trained in implants and sedation…

22 Mar 2024 • Blog, Practice Management

How a Treatment Co-ordinator can benefit a practice

Regional Support Manager, Chris Nicholson, outlines how introducing a Treatment Co-ordinator (TCO) can help increase treatment uptake and benefit the practice. Treatment Co-ordinators have been around for a while now and more practices are seeing…

15 Mar 2024 • Blog, Practice Management

Are you making the most of the latent potential in your team?

Practice Plan’s Creative Director, Les Jones, encourages practices to tap into the latent potential of less experienced members of their team. A few weeks ago I watched the Carabao Cup Final between Chelsea and Liverpool.…

6 Mar 2024 • Blog, Practice Management

The Crucial Role of Persistence in Customer Follow-Up

Just as was demonstrated when football manager Jurgen Klopp received a phone call from his dentist during a Liverpool FC press conference recently, one of the key elements in successful patient management is the art…

2 Feb 2024 • Blog, Practice Management

How to keep your team happy and effective

Award-winning Dental Nurse Emilia Forrester, shares her hints and tips on how to maintain a happy team. In practice I sometimes observe frustration from patients being directed towards the team who are genuinely doing their…

12 Jan 2024 • Blog, CSR

Practice Plan and Wesleyan building a sustainable future

As a mutual, Wesleyan is owned by its members and has no shareholders. As it says on its website: “We thrive by staying true to the needs of the people who matter most – our…

18 Dec 2023 • Blog, Practice Management

Andrew and Kerry’s aim to turbocharge their plan membership

Success is simple. Do what’s right, the right way, at the right time – Arnold H. Glasow When Andrew Smales of Innovate Dental Studio bought his practice 16 years ago, he was, as he describes…

8 Dec 2023 • Blog, Practice Management

Three ways to pay associates for their plan membership income

Regional Support Manager, Sarah Barnard, offers some suggestions for dealing with a subject raised often by practices – what is the best way to pay associates for plan membership income? I have worked for Practice…

1 Dec 2023 • Blog, Practice Management

Building Bridges, Smiles, and Patient Loyalty

In this guest blog, Dental Business Consultant, Lucie Simic, suggests ways to increase your patients’ loyalty to your practice. As we approach 2024, I believe a crucial strategy for success next year will be cultivating…

24 Nov 2023 • Blog, Practice Management

Spread some Winter cheer – Just Because!

As the nights get longer and the days shorter, Area Manager, Gary Nelson, suggests a way of bringing some warmth into people’s lives. The world we live in is a difficult place at present. Stating…

10 Nov 2023 • Blog, Practice Management

Going Back to Basics for Dental Practices: Navigating Gaps in Your Diary

Dental business consultant, Lucie Simic offers some suggestions on managing a busy diary. For a while now, dental practices have been grappling with the challenge of managing an influx of both new and existing patients.…

17 Oct 2023 • Blog, Practice Management

Jason reflects on a relationship built on trust

In a few weeks’ time, one of Practice Plan’s longest standing customers will be ditching his scrubs in favour of a life away from clinical dentistry. The sale earlier this year of Principal Dentist, Jason…

13 Oct 2023 • Blog, HR & Employment Law

Supporting employees with the menopause

To mark World Menopause Day on the 18th of October and Menopause Awareness Month, Sarah Buxton, HR and employment solicitor and director of Buxton Coates Solicitors, makes some suggestions as to how employers can support…

28 Sep 2023 • Blog, Practice Management

Mastering Self-Leadership: The First Step to Leading Others Effectively

In this guest blog, CSR and business coach, Mark Topley, urges those in positions of leadership to take a look in the mirror to find the best way to lead their team. Plato was right…

22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

18 Aug 2023 • Blog, Practice Management

Polly Bhambra – a force to be reckoned with

As Regional Support Manager, Josie Hutchings, found out, Practice Plan customer, Polly Bhambra has followed an unusual path to her current status as co-owner of a group of ten dental practices in the Wolverhampton area.…

4 Aug 2023 • Blog, Practice Management

Creating a Wow Welcome: Top Tips for Welcoming New Team Members into a Dental Practice

First impressions are everything, and you want to make sure that your onboarding process makes your valued recruit feel comfortable right from the get-go. We know that recruiting new team members is not always easy…

28 Jul 2023 • Blog, Practice Management

How to turn a negative into an opportunity

As the number of practices offering NHS dentistry gets fewer every week, independent dental practices field more calls from patients desperate to find an appointment with a dentist. As Ashley Latter points out, if these…